COVID-19 Response and Commitment

We are experiencing extremely high call volumes. Cancellation requests and requests for additional information are being answered based on each reservation’s date of arrival. With this in mind, we are prioritizing guests with arrival dates within the next 14 days. We will reply to all other requests in the order that they were received.

We are kindly asking each of our guests to review the detailed information below, as it relates to them, so that you can hopefully receive answers to your questions and concerns faster. By selecting one of the options below, you can skip to the information that relates directly to you, so that you do not have to filter through this page.

We would like to thank all of our guests for their patience and understanding during this difficult time.

May 22nd, 2020 – Sarasota County Vacation Rentals Are OPEN

Governor Ron DeSantis has accepted the Sarasota County Board of Commissioner’s (BCC) proposed plan to safely re-open vacation rentals in our County. This proposal outlines enhanced cleaning and safety practices that allowed the BCC to reopen vacation rentals in Sarasota County, which they did on Friday, May 22nd, 2020. All vacation rentals in Sarasota County are now open and available to rent if they are following these guidelines.

Per the Governor’s plan, reservations with arrival dates occurring within 45 days of May 22nd, 2020 (5/22/2020 – 7/6/2020), cannot be accepted from the following States that are deemed “COVID-19 hotspots” (700 cases per 100,000 residents as of 5/18/2020): New York, New Jersey, Massachusetts, Rhode Island, Connecticut, District of Columbia, Delaware, Illinois, and Louisiana.

If you have a reservation arriving within the date range of May 22nd, 2020 – July 6th, 2020 and you are from one of these locations, OR you are an international traveler, please contact your property manager immediately as we CANNOT host you.

Please note:

For all guests arriving through August 31st, 2020, we have adopted flexible COVID-19 Policies to allow our guests to book with flexibility. These policies will remain in effect. We have also added additional safety and cleaning measures, in line or above the guidelines outlined in the BCC’s plan, to keep our guests even more protected during this time, so they can Stay Close to Home without Being Home. For all reservations arriving on or before August 31, 2020, in the event you need to move your dates and receive a 100% credit, you will be allowed to do so through August 31st, 2021, per these modified policies below.

COVID-19 Flexible Policy

We all hope that this pandemic is over very soon so that everyone can be safe, happy, healthy, and getting back to their normal lives. We miss your smiling faces and hope that our guests can begin traveling again soon. Our beautiful Summer months are right around the corner. We hope by adding some flexibility for our valued guests, they will refrain from canceling their existing reservations and provide others with the confidence to make new reservations to help #Savetourism.

To stay close to home without being home is likely among the many reasons you may wish to visit this Summer. Here is how we want to make that happen for you.

Arrivals through May 31st, 2020

All Reservations, New or Existing, with arrival dates on or before May 31st, 2020, can move their dates for a future stay.

Guests will receive a 100% credit for the total amount paid for the original reservation that they can apply to a future reservation that must arrive and depart before May 31st, 2021.

The credit applied to the future reservation can only be used at the home originally reserved. Exceptions can be made based on availability.

If the credit is not used in its entirety during one future reservation, the guest may apply the remaining credit for a second reservation, but it also must arrive and depart before May 31st, 2021.

If the credit does not cover the future reservation total cost, the guest is responsible for paying the difference.

If we can re-rent your original travel dates, we will refund you based on the new reservations rental value. If that amount is less than what you paid, the remaining difference can be used towards a future stay credit, per the rules herein.

All guests must re-schedule their reservation(s) by December 31st, 2020, any unused credits that have not been applied to a new reservation(s) by December 31st, 2020 will be forfeited.

Reservations will be made on a “first come first serve” basis, and availability could become limited over time. Re-booking the reservation is the guest’s responsibility.

Arriving between June 1st, 2020 – August 31st, 2020

All reservations, New or Existing, with Arrival Dates between June 1st, 2020 – August 31st, 2020, have the opportunity to cancel their original reservation and receive a 100% credit to rebook their reservation at the same property for a future date, up to 12 months from the date of their original reservation arrival date. Example: if your original reservation arrival date is June 20th, 2020, you are able to move your dates to any period between June 20th, 2020 and June 20th, 2021.

If a guest is outside of 60-days of their original arrival date, and they have not made their final payment, they can cancel their reservations and receive a 100% credit for the monies on file to date. The final payment will be due 60 days prior to the new reservation’s arrival date.

If a guest is paid in full, and within 60 days of their arrival date, they will have the ability to cancel their reservation up to 14 days prior to their arrival, and receive a 100% future credit for the monies on file to move their date, up to 12 months from the date of their original arrival. Cancellations within 14-days of arrival will be handled under our normal Terms and Conditions.

If the credit is not used in its entirety during one future reservation, the guest may apply the remaining credit for a second reservation, but it also must arrive and depart within 12 months of the original reservation arrival date.

If the credit does not cover the future reservation total cost, the guest is responsible for paying the difference.

If we can re-rent your original travel dates, we will refund you based on the new reservations rental value. If that amount is less than what you paid, the remaining difference can be used towards a future stay credit, per the rules herein.

All guests must re-schedule their reservation(s) by December 31st, 2020, any unused credits that have not been applied to a new reservation(s) by December 31st, 2020 will be forfeited.

Reservations will be made on a “first come first serve” basis, and availability could become limited over time. Re-booking the reservation is the guest’s responsibility.


Please see our terms and conditions here – https://www.siestakeyluxuryrentalproperties.com/terms-conditions/

Arriving after September 1st, 2020

All reservations with Arrival Dates after September 1st, 2020, are currently being managed per the existing signed Terms and Conditions https://www.siestakeyluxuryrentalproperties.com/terms-conditions/. As we have done since March 12, 2020, we will continue to review the additional details made available and adjust our flexible policy accordingly. Please be patient as we prioritize our guests in order of arrival date through August 31st, 2020; and continue to monitor this ever-changing and unprecedented situation.


Guests with Travel Insurance:

All guests who purchased travel insurance should notify us of their intent to cancel their reservation and file for a refund per the terms of their Travel Insurance policy.

Until February 6th, 2020, guests were able to purchase and/or upgrade to “Cancel for Any Reason” through Generali/CSA Travel Insurance. Guests who purchased this insurance can cancel for any reason.

Guests who purchased the default policy, G-330CSA, or any other policy through other providers or travel sites, will need to cancel per the terms of their insurance agreement. Please read your agreement before filing your claim, and if you have questions, please contact your Property Manager so that they can assist you with this, so that you have the best chance of receiving coverage. “Fear of Travel” is not a covered reason under most policies.

To file a claim, add additional information to a claim, or check the status of your existing claim, please visit – https://travelinsurance-us.eclaims.csaclaims.com/

To view a description of your coverage, please visit – https://www.csatravelprotection.com/certpolicy.do?product=G-330CSA

If a full refund is provided, no future credit will be applied.

If a full refund is not provided, the guest will have the ability to use any remaining balance for a future stay with us, if applicable per the terms above.

We will not allow a future reservation to be made, using any applicable credit, until the Travel Insurance Claim has been completed first. All documents from that process must be provided and reviewed by our managerial staff. A second claim submission may be required if the first attempt was not submitted correctly.


Incoming and Prospective Guests

If you have a reservation arriving within the date range of May 22nd, 2020 – July 6th, 2020 and you are from one of these locations: New York, New Jersey, Massachusetts, Rhode Island, Connecticut, District of Columbia, Delaware, Illinois, and Louisiana; OR, you are an international traveler, please contact your Property Manager and/or our Office immediately as we CANNOT host you.

Preparing for Your Arrival

If you are not from one of these locations, and you are planning to travel as planned, please read the information below, including the Resources section that highlights important website links and information for our valued guests. Please be aware that you will also be receiving a Pre-Arrival Email from your Property Manager within 1-week of your arrival date, as well as a Departure Email within 48 hours of your departure that will provide additional information in compliance with the Sarasota County Board of Commissioners’ proposed plan that was approved by Governor Ron DeSantis. Please review all of these materials. This information will inform you of any pertinent information about your home, your stay, and/or our policies and procedures in response to COVID-19. All of our Property Managers are available for our guests (in-house, incoming, and inquiring) if they have any questions or concerns.

Stay Close to Home Without Being Home

Unlike traditional hotels, our vacation rentals have very limited community contact points, like: shared entrances, doors, lobbies, hallways, elevators, stairways, HVAC systems etc. Our private homes are just that – PRIVATE – for you and your family only during your stay. But, unlike your own home, we like to think that our homes are more set up for relaxation, fun, games, and activities. These are all great distractions during this time so that you and your family can stay close to home without being home. There is already enough stress these days, you should not have to worry about how you are going to keep everyone occupied.

Limited Contact and Interactions

We have made changes to better serve our guests and our staff, by practicing the “Limited Contact” protocols that have been recommended by the World Health Organization (WHO) and Center for Disease Control (CDC). All of our homes have electronic lock systems that allow our guests to check in and check out directly at their home. No need to go to a crowded lobby, just arrive and start to relax.

Unless it is an emergency, please just notify your Property Manager of any issues with the home, that is not affecting your stay, and our team will correct them after your departure. If a maintenance or service request is required during your stay, this will need to be scheduled as no guests can be present at the time of our staff’s efforts to resolve the matter. All staff members will be using the approved personal protective equipment (PPE) recommended by the CDC.

Cleaning, Linen Service, and Safety Standards

In addition to our already very thorough standard cleaning procedures, we are taking extra measures to clean and disinfect our homes in their entirety between guests using CDC approved cleaning products and practices. We are also following all DBPR Sanitation Guidelines. All high touch areas, like: countertops, door handles, cabinet handles, appliances, remotes, furniture, light switches etc. are cleaned and disinfected between guests. We are also cleaning and disinfecting all soft or porous surfaces with CDC approved cleaning products for Coronavirus and other bacteria and viruses.

Our Professional Linen Program ensures that ALL linens, bath towels, beach towels, and kitchen towels are all laundered offsite, in a commercial laundry facility that uses an OZONE System for 100% sanitization, between every reservation. None of these items transfer between guest reservations.

All decorative pillows and extra “throw blankets” and linens have been removed.

To ensure a complete cleaning process has occurred, NO early arrivals will be granted, and a 4pm Check-In should be expected by all guests.

If you have any questions or concerns regarding a clean, please contact your Property Manager and they would be happy to assist you.

Trash and Bin Sanitation

All of our homes have “curbside service” through Waste Management. Their technicians retrieve all of our trash cans and return them to their designated place each week. This takes this responsibility out of our guests’ hands, and ensures our trash is managed properly at all of our homes. We also pay for an additional trash day pick up at our homes, to ensure our trash is never overflowing and that it is always in compliance.

All of our homes are serviced by Bins Be Clean as part of their “Routine Monthly Maintenance Program.” Bins Be Clean is a mobile service that professionally sanitizes, disinfects, and deodorizes every trash and recyclable bin at every home. All water, cleaning solution, and waste from this process are contained during the cleaning process, and all that we are left with are sparkling clean trash bins.

Property Managers Communication and Pre-Check Out Survey

Our Property Managers are one call, text, or e-mail away for our guests. No call centers, auto-attendants, call menus, etc. Just their direct cell phone number to reach them.

Prior to your arrival, your property manager will provide you with a Pre-Arrival e-mail. This e-mail will contain CDC Resources as well as Sarasota County local COVID-19 information.  

If any member of your travel party begins to experience any symptoms of illness, before, during, or after traveling, please contact your Property Manager immediately and seek medical attention. CDC Signs and Symptoms – https://www.cdc.gov/coronavirus/2019-ncov/downloads/COVID19-symptoms.pdf.

To protect our staff and incoming guests, all in-house guests are contacted by our Property Managers prior to their departure to ensure all guests are healthy, and that no one is exhibiting any signs or symptoms of illness.

We are asking our guests to be open and honest with us, so that we can ensure the safety of our staff and our incoming guests. This has been an incredibly well-received procedure, and we want to thank all our guests for assisting us in this practice.

Closures and Notices:

Please visit – www.flgov.com/2020-executive-orders/ – for all updates on the “Re-Opening Phases” of Florida.

Sarasota County Beaches, Restaurants, Retail Shopping, Gyms, and others are open. Restrictions may apply.

Resources:

Please visit the following websites for additional information:

Sarasota County COVID-19 Information:

CDC Guidelines for Vacation Rentals:

CDC Guidelines: Protecting Yourself and Others

CDC Guidance for Large or Extended Families Living Together:

CDC Guidance for Guests traveling with Pets:

Symptoms for Coronavirus (COVID-19):

***Note: Please contact your Property Manager immediately if you develop any of these symptoms before, during, or after your arrival***

CDC Guidelines – What to do if you are Sick:

Location

Siesta Key Luxury Rental Properties
5111 Ocean Blvd. Suite B, C & D
Siesta Key, Florida USA 34242
941.349.1125(Office)
Hours of Operation: 9am - 5pm
#SiestaKeyLuxury #iHeartSiestaKey

Part of the Your Vacation Group

Your Vacation Logo

VRMA MemberTrip Advisor Badge