COVID-19 Policy

We would like to thank all of our guests for their patience and understanding during this difficult time. As you can imagine, we are experience extremely high call and e-mail volumes. Our staff is doing everything we can do to assist each guest, but our reservationists are only able to respond to one e-mail, one call, or one voicemail at a time. Please be patient as we respond to each guest. Sending multiple e-mails or calling multiple times will not get a faster response.

As of 3/12/2020, we have implemented a policy, outside of our Terms and Conditions, that is designed to assist our guests during this COVID-19 Pandemic.

**In Compliance with Florida Executive Orders 20-86 and 20-87, if you have a reservation with arrival dates between March 29th, 2020, and April 10th, 2020, please contact your property manager for details and alternative options**

How it Works:

* Any guest with arrival dates on or before April 30th, 2020, is able to move their dates for a future stay.

* Each of these guests will receive a credit for the total amount paid for the original reservation that they can apply to future reservation that must arrive and depart before April 30th, 2021.

** The credit applied to the future reservation can only be used at the home originally reserved.

** If the credit is not used in its entirety during one future reservation, the guest may apply the remaining credit for a second reservation, but it also must arrive and depart before April 30th, 2021.

** If the credit does not cover the future reservation total cost, the guest is responsible for paying the difference.

** All guests must re-schedule their reservation(s) by 12/31/2020, any unused credits that have not been applied to a new reservation(s) by 12/31/2020 will be forfeited.

** Reservations will be made on a “first come first serve” basis, and availability could become limited over time. Re-booking the reservation is the guests responsibility.

Guests with Travel Insurance:

* All guests who purchased travel insurance should notify us of their intent to cancel their reservation and file for a refund per the terms of their Travel Insurance policy.

* We will assist these guests in submitting a claim so that they can receive a refund per the terms of their policy.

** If a full refund is provided, no future credit will be applied.

** If a full refund is not provided, the guest will have the ability to use any remaining balance for a future stay with us, if applicable per the terms above.

** We will not allow a future reservation to be made, using any applicable credit, until the Travel Insurance Claim has been completed first. All documents from that process must be provided and reviewed by our managerial staff.

Incoming Guests through April 30th, 2020:

In preparation for your arrival, please read the pre-arrival e-mail and associated information that will be provided to you, by your property manager, before your arrival date. This information will inform you of any pertinent information about your home, your stay, and/or our policies and procedures in response to COVID-19. We are making changes to better serve our guests and our staff, by practicing the “Limited Contact” protocols that have been recommended. We are taking extra measures to clean and disinfect our homes in their entirety between guests, per the recommendations from the Center for Disease Control, in addition to our normal cleaning practices. In order to ensure a complete cleaning process has occurred, NO early arrivals will be granted, and a 4pm Check-In should be expected by all guests. We are excited to welcome you to Siesta Key, Florida, but please be aware that many government regulated COVID-19 policies could impact your experience. Please note that as of March 21st, 2020, Sarasota County Beaches will be closed until further notice. *In Compliance with Florida Executive Orders 20-86 and 20-87, if you have a reservation with arrival dates between March 29th, 2020, and April 10th, 2020, please contact your property manager for alternative options*

Please visit www.CDC.gov (http://www.cdc.gov/) for updates and travel information.

Location

Siesta Key Luxury Rental Properties
5111 Ocean Blvd. Suite B, C & D
Siesta Key, Florida USA 34242
941.349.1125(Office)
Hours of Operation: 9am - 5pm
#SiestaKeyLuxury #iHeartSiestaKey

Part of the Your Vacation Group

Your Vacation Logo

VRMA MemberTrip Advisor Badge