COVID-19 Policies | Siesta Key Rentals

We are experiencing extremely high call volumes. Cancellation requests and requests for additional information are being answered based on each reservation’s date of arrival. With this in mind, we are prioritizing guests with arrival dates within the next 30 days. We will reply to all other requests in the order that they were received.

We are kindly asking each of our guests to review the detailed information below, as it relates to them, so that you can hopefully receive answers to your questions and concerns faster. By selecting one of the options below, you can skip to the information that relates directly to you, so that you do not have to filter through this page.

We would like to thank all of our guests for their patience and understanding during this difficult time.

Are you interested in our cleaning procedures?
Are you an incoming guest?
Are you filing a travel insurance claim, or do you have questions about travel insurance?
Are you interested in our flexible cancellation policies in place through April 30th, 2021?

Sarasota County Vacation Rentals Are OPEN

On September 25^th, 2020, per Executive Order – 244, the State of Florida entered into Phase 3 of its recovery plan and subsequently the restrictions previously imposed on vacation rentals have been eliminated.

We have adopted Flexible Cancellation Policies for all reservations arriving through April 30^th, 2021. See below for more details on our COVID-19 Flexible Cancellation Policy as well as our additional safety measures and protocols that we have implemented.
- If you are an international traveler with an existing reservation, or you are attempting to make a new reservation arriving any time, please contact our office immediately so we can advise you on any travel restrictions that may still be in effect and assist you with your reservation.
- Please contact your property manager, or our office, with any additional questions regarding these restrictions.

COVID-19 Flexible Policy

We hope that our flexible policies through April 30^th, 2021 will provide our valued guests with the confidence that they need to make a reservation and visit with us again soon. Our beautiful year around weather is here waiting for you.

Previous Arrivals March 12^th,2020 – May 31st, 2020

All Reservations, New or Existing, with arrival dates on or before May 31st, 2020, can move their dates for a future stay.

Guests will receive a 100% credit for the total amount paid for the original reservation that they can apply to a future reservation that must arrive and depart before May 31st, 2021.

The credit applied to the future reservation can only be used at the home originally reserved. Exceptions can be made based on availability.

If the credit is not used in its entirety during one future reservation, the guest may apply the remaining credit for a second reservation, but it also must arrive and depart before May 31st, 2021.

If the credit does not cover the future reservation total cost, the guest is responsible for paying the difference.

If we can re-rent your original travel dates, we will refund you based on the new reservations rental value. If that amount is less than what you paid, the remaining difference can be used towards a future stay credit, per the rules herein.

All guests must re-schedule their reservation(s) by December 31st, 2020, any unused credits that have not been applied to a new reservation(s) by December 31st, 2020 will be forfeited.

Reservations will be made on a “first come first serve” basis, and availability could become limited over time. Re-booking the reservation is the guest’s responsibility.

Arriving between June 1st, 2020 – August 31st, 2020

All reservations, New or Existing, with Arrival Dates between June 1st, 2020 – August 31st, 2020, have the opportunity to cancel their original reservation and receive a 100% credit to rebook their reservation at the same property for a future date, up to 12 months from the date of their original reservation arrival date. Example: if your original reservation arrival date is June 20th, 2020, you are able to move your dates to any period between June 20th, 2020 and June 20th, 2021.

If a guest is outside of 60-days of their original arrival date, and they have not made their final payment, they can cancel their reservations and receive a 100% credit for the monies on file to date. The final payment will be due 60 days prior to the new reservation’s arrival date.

If a guest is paid in full, and within 60 days of their arrival date, they will have the ability to cancel their reservation up to 14 days prior to their arrival, and receive a 100% future credit for the monies on file to move their date, up to 12 months from the date of their original arrival. Cancellations within 14-days of arrival will be handled under our normal Terms and Conditions.

If the credit is not used in its entirety during one future reservation, the guest may apply the remaining credit for a second reservation, but it also must arrive and depart within 12 months of the original reservation arrival date.

If the credit does not cover the future reservation total cost, the guest is responsible for paying the difference.

All guests must re-schedule their reservation(s) by December 31st, 2020, any unused credits that have not been applied to a new reservation(s) by December 31st, 2020 will be forfeited.

Reservations will be made on a “first come first serve” basis, and availability could become limited over time. Re-booking the reservation is the guest’s responsibility.

Please see our terms and conditions here – https://www.siestakeyluxuryrentalproperties.com/terms-conditions/

We strongly recommend travel insurance to protect you and your family, especially now! For more details about travel insurance, specifically how it protects against COVID-19, please visit our website – https://www.siestakeyluxuryrentalproperties.com/siesta-key-vacation-trip-insurance/.

Arrivals between September 1^st, 2020 – April 30th, 2021: 60-Day Cancellation Policy

All reservations with Arrival Dates from September 1st, 2020 through April 30th, 2021 are now able to cancel their reservation, at least 60-days prior to their arrival, and receive a 100% refund, minus the Admin Fee associated with their reservation.

Cancellations made within 60-days of arrival during this time period, or for reservations with arrival dates on or after May 1^st, 2021, will be handled per our normal Terms and Conditions – https://www.siestakeyluxuryrentalproperties.com/terms-conditions/.

This policy is only applicable for reservations with original arrival dates during this date range. It is not applicable for any previous reservation that was canceled and/or moved to a new arrival date occurring within this date range using a future credit option.

If you have any questions regarding this policy, please contact our office and we would be happy to assist you.

Guests with Travel Insurance:

All guests who purchased travel insurance should notify us of their intent to cancel their reservation and file for a refund per the terms of their Travel Insurance policy.

Until February 6^th, 2020, guests were able to purchase and/or upgrade to “Cancel for Any Reason” through Generali/CSA Travel Insurance. Guests who purchased this insurance can cancel for any reason.

Guests who purchased the default policy, G-330CSA, or any other policy through other providers or travel sites, will need to cancel per the terms of their insurance agreement. Please read your agreement before filing your claim, and if you have questions, please contact your Property Manager so that they can assist you with this, so that you have the best chance of receiving coverage. “Fear of Travel” is not a covered reason under most policies.

To file a claim, add additional information to a claim, or check the status of your existing claim, please visit – https://travelinsurance-us.eclaims.csaclaims.com/

To view a description of your coverage, please visit – https://www.csatravelprotection.com/certpolicy.do?product=G-330CSA

If a full refund is provided, no future credit will be applied.

If a full refund is not provided, the guest will have the ability to use any remaining balance for a future stay with us, if applicable per the terms above.

We will not allow a future reservation to be made, using any applicable credit, until the Travel Insurance Claim has been completed first. All documents from that process must be provided and reviewed by our managerial staff. A second claim submission may be required if the first attempt was not submitted correctly.

To learn more, please read common FAQs about COVID coverage for new and existing insurance plans.

Incoming and Prospective Guests

Preparing for Your Arrival

If you are expecting to travel as planned, please read the information below, including the Resources section that highlights important website links and information for our valued guests. Please be aware that you will also be receiving a Pre-Arrival Email from your Property Manager within 1-week of your arrival date, as well as a Departure Email within 48 hours of your departure that will provide additional information that will assist you. Please review all of these materials. This information will inform you of any pertinent information about your home, your stay, and/or our policies and procedures, including our response to COVID-19. All of our Property Managers are available for our guests (in-house, incoming, and inquiring) if they have any questions or concerns.

Stay Close to Home Without Being Home

Unlike traditional hotels, our vacation rentals have very limited community contact points, like: shared entrances, doors, lobbies, hallways, elevators, stairways, HVAC systems etc. Our private homes are just that – PRIVATE – for you and your family only during your stay. But, unlike your own home, we like to think that our homes are more set up for relaxation, fun, games, and activities. These are all great distractions during this time so that you and your family can stay close to home without being home. There is already enough stress these days, you should not have to worry about how you are going to keep everyone occupied.

We have diligently worked to stay up-to-date with the latest COVID safety measures and cleaning protocols including but not limited to:

Limited Contact and Interactions
Improved Cleaning and Safety Standards
Professional Linen Service
Trash and Bin Sanitization
Additional Cleaning Add-On Services
- Such as mid-stay cleanings
- Eco-Safe electrostatic spray

Learn more about all of our COVID cleaning policies.

Property Managers Communication and Pre-Check Out Survey

Our Property Managers are one call, text, or e-mail away for our guests. No call centers, auto-attendants, call menus, etc. Just their direct cell phone number to reach them.

Prior to your arrival, your property manager will provide you with a Pre-Arrival e-mail. This e-mail will contain CDC Resources as well as Sarasota County local COVID-19 information.

If any member of your travel party begins to experience any symptoms of illness, before, during, or after traveling, please contact your Property Manager immediately and seek medical attention. CDC Signs and Symptoms – https://www.cdc.gov/coronavirus/2019-ncov/downloads/COVID19-symptoms.pdf.

To protect our staff and incoming guests, all in-house guests are contacted by our Property Managers prior to their departure to ensure all guests are healthy, and that no one is exhibiting any signs or symptoms of illness.

We are asking our guests to be open and honest with us, so that we can ensure the safety of our staff and our incoming guests. This has been an incredibly well-received procedure, and we want to thank all our guests for assisting us in this practice.